FAQ

Research Use Only (RUO) means every product CORE LABS sells is manufactured, tested, and sold strictly for laboratory and scientific research purposes. Our products are not drugs, dietary supplements, cosmetics, or medical devices, and they are not intended for human or animal consumption, administration, diagnosis, treatment, prevention, or cure of any disease.

Our products are intended for purchase by qualified researchers, laboratories, and institutions for legitimate research purposes only. By placing an order, you acknowledge and agree to our Research-Use Policy and confirm the products will not be used for human or animal consumption or administration.

No. CORE LABS does not provide dosing, administration, reconstitution, or injection instructions of any kind, for any product, under any circumstances. Our team cannot answer questions framed around personal or animal use. Researchers should rely on their own institution's protocols and applicable literature.

Visit the COA / Testing page and search by product name or batch/lot number (printed on your product label). Each COA shows the testing date, purity result, testing method, and testing laboratory for that specific batch.

Purity is determined through independent laboratory testing of each production batch, using analytical methods such as HPLC. Results are batch-specific and published as a Certificate of Analysis — always check the COA for the exact lot number you received.

Order processing time and shipping estimates are listed on our Shipping page. Processing and transit times can vary and are not guaranteed.

Please see our Returns page for full details on eligibility, timeframes, and how to request a return.

Accepted payment methods are shown at checkout and vary based on current processor availability. See the Payment section at checkout for what is currently enabled.

Email us at corelabsllc@gmail.com or use the form on our Contact page. Include your order number if your question is about an existing order, and the batch or lot number from your vial label if your question is about documentation. Our team cannot answer questions about dosing, administration, or human or animal use.